Slide 1
MICHIGAN EVENT TEAM EXPECTATIONS
The Michigan Event Team is responsible for ensuring guests of Michigan Athletics feel welcome and that all policies and procedures are being followed. Our goal is to make the game day experience safe & enjoyable for all guests, while always striving to Provide Exceptional Experiences!
Be Service Focused
create a safe & secure environment
accessibility
be respectful
leaders and best effort
seek and retain knowledge
cleanliness
group
teamwork
Slide
WHAT TYPES OF POSITIONS CAN I APPLY FOR?

Open positions are posted every March for the upcoming season

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Guest Services

Responsibilities Include:

○ Answering questions, addressing concerns, and gathering feedback from guests

○ Assisting the Operations and Events Team in providing exceptional customer service

○ Providing service recovery when issues arise

○ Working with all fellow Event Team Members to provide “Exceptional Experiences for Every Guest”

Response Team Member

Responsibilities Include:

○ Assisting fellow Event Team Members in the handling situations that are in violation of Michigan Stadium policies

○ Continually monitor assigned areas to ensure safety and security of all guests

○ Working with law enforcement representatives to deal with guest conduct/policy violations

Shuttle Drivers

Responsibilities Include:

○ Ensuring that all shuttles are in good and safe working condition

○ Transporting guests to their desired destinations

○ Assisting the field and tunnel team with in-game transportation as needed

Ticket Takers

Responsibilities Include:

○ Greeting and welcoming guests into Michigan Stadium

○ Ensuring all guests have a valid ticket

○ Enforcing the prohibited items policy as guests enter the stadium

TOWER ATTENDANTS

Responsibilities Include:

○ Greeting and welcoming guests into the towers

○ Ensuring all guests entering the towers have proper credentials or tickets

○ Enforcing the prohibited items policy as guests enter the towers

USHERS

Responsibilities Include:

○ Greeting guests as they enter their section

○ Making sure that guests have the proper tickets for the section they are in

○ Assisting guests in locating their assigned seats

○ Ensuring that their is an orderly flow of guests into and out of their section

○ Monitoring your section to make sure all safety and security procedures are being followed

WHEELCHAIR ATTENDANTS

Responsibilities Include:

○ Managing the flow of wheelchairs being used/returned

○ Attending to the needs of guests with a disability to provide them the best experience possible

ALTERNATE/SUBSTITUTE

Responsibilities Include:

○ Need for “fill-ins” every game

○ Required to attend summer training session

○ Chance to become a “full-time” member of the team!

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WHAT ARE THE BENEFITS?
Clothing Provided
Work attire is provided for all events
Parking
At Football games, a free shuttle ride is available from Wolverine Tower to Michigan Stadium for Team Members.
Food & Beverage
During the Football season, food and beverages are provided for each game.
Annual Golf Tournament
An Event Team Golf Tournament takes place every August for returning Event Team Members
Holiday Event
An appreciation event will be held after the football season. The appreciation event includes dinner and a raffle.
Working Sporting & Special Events
Event Team Members are needed for all home athletic events. Also, there is opportunity to work Special Events at athletic facilities consisting of weddings, banquets, and more.
Option 2
Frequently Asked
Questions
Can I only work football games?
Yes, a large portion of the Event Team only works Football games.
Can I work other sports besides football?
Yes, you will have the opportunity to work at any of the events we have Event Team Members scheduled.
Will i get to see the game?
Whether you will be able to see the game or not depends on your position. When interviewing for a position on the team, you will be asked where you prefer to work.
how do i know what to do when i am working?
After going through the hiring process, attending a summer training session is required to work on the Event Team. At the summer training session, you go through a training PowerPoint and meet with your supervisor and co-workers to learn what happens on a typical game day.
are opportunities available to work events outside of michigan athletics?
Yes, the University of Michigan Athletic Department has hosted ICC Soccer matches featuring top soccer clubs and the NHL Winter Classic.

There are also opportunities to work special events hosted at the University of Michigan Athletic facilities. These events include weddings, receptions, banquets, and more.
what do i wear?
If you are hired to work as an Event Team Member, you will be provided with a blue polo, baseball hat or visor, a winter hat, and a jacket.

For Special Events and events held in Crisler Center it is common to wear a sweater vest and tie uniform which will be provided if you are scheduled to work.
where do i park?
arking varies based on the venue and event you are working. For most events, parking is available in the surrounding lots.

For football games, a shuttle service is provided from Wolverine Tower for working personnel.
will a meal be provided?
It depends on the event. You will be informed ahead of time if a meal is provided at an event you are working.

During football games, a hot meal is provided to Event Team Members.
If your question is not answered here, please contact guest services at guestservices@umich.edu
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